Frequently Asked Question

Order Minimum

Our minimum order for custom garments is 50 pieces per design. We can facilitate smaller orders but there are restrictions as to how many colors and placements can be used on your shirt.

Minimums for custom flat stock or poster printing are 50 pieces. We are able to facilitate smaller orders, but this is done on a case-by-case basis, so please contact us with any questions.

Turnaround Times

Our standard turnaround time is 10-14 working days. We do have rush service available under certain conditions and at an additional cost. Please contact us for further information.

Art Requirements

We are an artist-run shop so if you need art created for your project, we can definitely help. If you already have art, please take a moment to double check the Art Requirements page (link inserted).


We go the extra mile in making sure that we don’t start printing until we are sure that we are all on the same page. Once we receive your art and product description, we start making a digital mock-up (or proof) of your design. Once you have approved the design or made any notes for us to change, we are ready to start printing. You will receive your proof within 48-72 hours after the request.

Product Availability

Sometimes blank goods and specialty products/materials can become out-of-stock during the quote process. This is most likely to happen during peak seasons.

We will make every reasonable attempt to let you know if a product is no longer available and offer a comparable substitution, although additional charges may apply.

Ink Choices

We offer plastisol, water-based, metallics and special effects ink for garments.

Pantone Matching

Our experienced press technicians are happy to custom mix ink colors to your specifications. Pantone matches generally incur a $15 fee per color.

Quote Process

Our goal is to make the ordering process as easy as possible. Just fill-out our quote request form and email it back to us. Please be as detailed as possible with your quantities, and number of colors used in your designs as these affect pricing. We will review your information and get back to you usually within 2-3 business days to review your quote with you. (If you have a rush order, or your quote has special details not listed on our form, feel free to call us.) After pricing is approved, the next step is having our Art Dept. make your proofs. Once you approve the mock-ups (or proofs), we collect full payment on your order total, and it moves into the queue for printing.


We accept checks, credit cards and purchase orders.

We require payment in full (of your finalized quote) when you place your order.


We hope that you are so satisfied with your order that you’ll come back for more! To re-order a previous job or design, just drop us an email and let us know what needs to be re-printed. We will get back to you on any price changes or additional information that affects your order.

Customer Provided Goods

We are happy to provide printing services on customer supplied goods. It should be noted that you may be required to provide additional items to ensure we meet your total quantity needed. Pricing and further information is available upon request.

IGG will not be responsible for damage goods. Although we try our best, our machines have failures and mistakes happen. We have a failure rate of 2% per placement.